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Privacy Policy

1. Who we are

Skyloh Lettings is a UK-based property management company.
Our registered address is:
Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, BH16 6FA
You can contact us at:
📞 0161 388 7842
📧 contact@skylohlettings.co.uk

2. What information we collect

We may collect and process the following information:

  • Your name and contact information (email address, phone number)

  • Property details or preferences you submit through our website forms

  • Records of communication with us (emails, messages, phone calls)

  • IP address and browser/device data via cookies (see Section 7)

3. How we use your information

We collect your information to:

  • Respond to enquiries submitted via our website

  • Deliver our property letting and management services

  • Provide updates or marketing (with your consent)

  • Improve our website and service offering

  • Comply with legal and regulatory obligations

4. Legal basis for processing

We only process your personal data when we have a legal reason to do so. This may be:

  • Your consent (e.g., for marketing communications)

  • To perform a contract (e.g., letting or management agreements)

  • To meet legal obligations (e.g., AML checks or compliance)

  • Based on legitimate interests (e.g., improving our services)

5. Who we share your data with

We only share your data when necessary and with trusted third parties, including:

  • Lettings platforms, referencing agencies, or contractors we work with

  • Legal or regulatory authorities when required

  • Our IT service providers (e.g., email, website hosting)

Your data is never sold to third parties.

6. How long we keep your data

We retain your data for only as long as needed:

  • Enquiries: Up to 12 months after last contact

  • Clients: Up to 7 years for accounting and legal compliance

  • Tenancy documents: As required by law or industry regulations

7. Cookies & website tracking

Our website may use cookies to enhance user experience and analyse performance. You can control or disable cookies in your browser settings.

8. Your rights under uk gdpr

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to or restrict certain data processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, email us at contact@skylohlettings.co.uk

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.
 

Still have questions?

Reach out to us directly at contact@skylohlettings.co.uk or call 0161 388 7842.

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